What gets measured gets done…unless you’re HR?


Posted by Arthur Mazor and Michael Stephan on January 24, 2019.

Raise your hand if you’ve received a survey in the last week asking for your feedback on a purchase or transaction, posted feedback online, or read others’ reviews to help you make a decision. There’s no disputing the prevalence and importance of measuring customer satisfaction and the widespread use of metrics in just about every facet of business as a tool to evaluate and improve performance. So, if workers are HR’s customers, with the power to make or break business success, how well are you tracking and measuring their experience and satisfaction? And, more importantly, what are you doing to improve it?

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