How CMOs can use behavioral design to enhance the human experience (HX)

Posted by Anton Doss on April 14, 2020.

Recently, companies have begun to broaden the lens they use to view their customers and see them as humans with real emotions, values, and needs. This shift is taking place as brands move from a narrow, interaction-based, customer experience to a broader understanding of their customers and their personal values—their human experience.  This new focus on elevating the human experience helps organizations to cultivate a greater connection with customers. By aligning with the human values that matter most to customers, they are more likely to foster increased loyalty and growth.

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Human capital leadership in M&A: Lessons learned from third annual Human Capital DealMakers Event

Posted by Danielle Feinblum, Cliff Mansfield, Grant Listek, Stephanie Miragliotta, and Claire Logan on February 18, 2019.
No matter the size, industry, or location, every deal comes with great challenges and even greater learnings. What if you had the chance to hear from peers across industries about the creative solutions that led to success or steps they wouldn’t take again in retrospect? Deloitte’s1 third annual Human Capital DealMakers Event brought together 29 HR M&A leaders to share their experiences, discuss current challenges across the M&A life cycle, learn about recent trends, and network with one another to establish valuable connections for the future. Continue reading “Human capital leadership in M&A: Lessons learned from third annual Human Capital DealMakers Event”

7 truths about the organization designs of the future

Posted by Tiffany McDowell on November 19, 2018.

I’ve been neck-deep in organizational theory and structural design for the last 20+ years. In that time I’ve seen the whys and hows of organizations evolve as the world around us has changed—why they exist, for what purpose, and also how they are structured to fulfill that purpose. There’s also been an element of “the more things change, the more they stay the same.” What will the future hold? Looking ahead, I believe I will see these seven truths go from early concept to standard operating procedures in my time as an influencer in the organization design space!

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Stay focused on what matters (value)

5 guideposts to help keep “reorgs” on track

Stay focused

Posted by Robin Jones and Don Miller on July 22, 2014

Raise your hand if you’ve been involved in an organizational redesign at some point in your career, whether leading or participating in the effort. In fact, it’s not unusual for a shift in business strategy to trigger a corresponding shift in organizational structure. The idea is that the organization is reconfigured to enable and support the business strategy so it ultimately becomes reality and generates value for the business. However, we have all seen many instances where companies start down the path of an organizational redesign only to get sidetracked along the way or end up at a destination that doesn’t fulfill their expectations or needs.

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Trimming Federal Real Estate Spend—A 3D Approach to Telework

workforceoftomorrowPosted by Jim Reidy and Dr. Naomi Leventhal on May 15, 2013

Given sequestration and other budget pressures, we’ve seen a strong push among federal agencies to trim their real estate footprints and the associated costs. Telework—the ability for employees to do some or all of their work away from their employer’s traditional office— is the enabling factor here. When people are able to work off-site, less on-site space is required, and the square footage retained can be used more effectively to avoid paying for unused, idle space. The potential is significant—not only for monetary savings that can then be used in a more productive way to promote the mission, but also to increase employee engagement and satisfaction and to attract new talent.

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The Evolving Dual Role of HR in Managing Risk

The Evolving Dual Role of HR in Managing RiskPosted by Michael Fuchs on September 9, 2011

The HR function has traditionally been the “stewards” responsible for managing internal HR compliance and regulatory risks in its direct area of responsibility. Recruiting, hiring, compensation and pension/401(k) plans have long been in HR’s purview and as regulatory requirements in these areas have grown, so has HR’s compliance burden. But these aren’t the only areas affected by an increasingly regulated business environment. Other parts of the organization are also feeling the pain of managing and mitigating risk and it’s here that HR leaders can add strategic insight and value.

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Powerful Technology, Powered by People

Put Yourself on the Fast TrackPosted by Stephen Wilesmith on June 29, 2012

When new or emerging technology drives massive changes in an industry, the tendency is to focus on the technology itself—the “thing” that will make or break an organization’s future. What’s more accurate, however, is that the technology issue is really a people issue. How stakeholders —employees, customers, regulators, the public—react to the technology, understand its benefits and are willing and able to adopt and use it is the real make-or-break factor for the organization. This is the situation utility companies are facing with the advent of smart metering—breakthrough technology whose ultimate success depends on people power.

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