Why people despise performance management—and 3 ways to avoid that

Posted by Kathi Enderes on August 8, 2019.

In the quest to create meaningful experiences for the workforce, there may be no area in which organizations have stumbled as much as they have over performance management. The never-ending litany about appraisals and reviews, ratings and rankings, biases and unfairness has made clear what’s wrong with performance management and how workers can become disengaged with the process. Not surprisingly, our research identified an abysmal Net Promoter Score (NPS®) 1 of –60 for performance management.2 But we’ve heard enough of how performance management is despised. Now we need to hear more of how organizations can go about making it better—and how to get it right.

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Managing performance in the new workforce ecosystem

Posted on July 26, 2019.

Organizations today are dealing with the evolving needs of the new workforce ecosystem that ranges from full-time workers to freelancers and gig workers. While each of these workers brings the talent and skills to perform their respective jobs, employers need to provide tailored support, guidance, and performance measures to optimize the mix of talent within their workforce. This new workforce ecosystem challenges the traditional methods of performance management and has opened up a debate on whether these methods are still viable and how to better manage this dynamic workforce

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Performance management: Will changing the name change the game?

Posted by Kathi Enderes and Nehal Nangia on May 9, 2019.

Would you recommend your organization’s performance management approach? If you inadvertently shrugged, you’re not alone! In a survey of over 1,000 organizations, Bersin’s recent High-Impact Performance Management study found that performance management (PM) is the most universally hated people process.1 The Net Promotor Score2 of PM is -60, making just about every other process look better—even with inglorious competing scores like -15 for total rewards. The wake-up call is clear, and most organizations have either already begun a transformation journey or are embarking on it in the near future. But have we paused to think what reinventing, redesigning, and reimagining actually mean?

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