Being smart about being digital

Posted by Vijay Krishnan and Jeffery Hall on November 25, 2019. In today’s ever-changing, connected, and digital world, organizations are constantly challenged to transform the way they operate and do business. Annual churn in the list of Fortune 500 companies shows that even seemingly solid business models can fracture.1 Businesses and customers today expect a high level of digitalization from the organizations they interact with, and “being digital” has become essential to staying relevant. To become digital enterprises, many organizations look to transform their technology business models, operating models, and their interactions with a goal of fully integrating digital into all aspects of the business. However, some organizations do this better than others.
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