Design thinking meets the HR customer

Crafting the HR customer experience: An ongoing series

Posted by Arthur Mazor, Jannine Zucker, and Maribeth Sivak on October 14, 2016.

Your organization is responding to major business and workforce disruptions, driving changes to the way your enterprise runs and intensifying the need to focus on the customer experience to drive growth. As a leader in HR, you understand the critical linkage between the HR customer experience, your company’s business strategy, and customer service. But, how to forge it effectively?

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