Posted by TiffanyMcDowell, India Mullady on May 27, 2020.
You don’t need to scrutinize your employees to boost their productivity. Surveillance, or watching from above during COVID-19’s work from home spike could be interpreted as virtual micromanagement. The initial reaction of some organizations has been to require their employees to download software that tracks website visits, key strokes, or even takes photos via their cameras to ‘prove’ they are working. These efforts ranging from standard IT security to more extreme invasion of privacy has left some employees feeling angry, hurt, and distrustful of their organization1.
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There is no tangible evidence to support that increased surveillance will increase productivity. In fact, the potential for decline in morale might do just the opposite, encouraging some employees to game these systems, dodge the surveillance and take back more time during their work day. Some have chosen to opt out of certain companies who have implemented such controls.
Sousveillance, or watching from below, carries a very different meaning when referring to organizations. This data focuses how individuals are collaborating so their leaders can eliminate friction and allow them to do their jobs more effectively. For example, Deloitte’s Adaptable Organization Network Analysis (AONA) provides data on how individuals are working and collaborating to get their jobs done and identifies flows of information, decision making, and access needed to allow individuals to do their work. AONA develops insights to enhance collaboration, productivity, and employee well-being.
In short, avoid using data solely to make judgements on if your employees are working. Find out how they are working and ask how you can help them be successful.