Posted by Robin Erickson on October 4, 2018.
Is your organization striving to create an unparalleled employee experience that makes work more enjoyable and enhances performance? As my colleague Madhura Chakrabarti wrote in last week’s week blog, Bersin’s first ever High-Impact Employee Experience (HIEE) survey has launched—we’d love you to participate and help get the word out!
Employee Experience (EX) has been defined in multiple ways with different frameworks. While it’s a hot topic, there is little evidence-based research guiding or shaping the EX discussion within organizations. However, the various components of effective EX—its maturity across different stages, the true owners of EX, the levers to pull, important experiential milestones to target—remain elusive. The goal of Bersin’s HIEE research is to identify concrete, evidence-based actions that can help organizations improve their employees’ experience on the ground and, in turn, achieve important organizational outcomes.
Additionally, this study aims to shed light on the ways organizations can combine customer and employee experience. Daily customer experiences, driven by technology, real-time updates, always-on tracking, and continuous feedback, increasingly determine employee expectations at work. Organizations should identify areas where positive experiences as a consumer can be mirrored at the workplace to augment EX.
By participating in this 15–20 minute survey, you’ll help shape what it means to drive employee experience and how organizations can create compelling experiences across the employee life cycle. In addition, respondents will receive early access to the survey findings. Questions? Click here!
If you know of others who may be interested in participating in our research—particularly your colleagues outside of HR—please share the following link: Bersin Employee Experience Survey.
Robin leads talent acquisition, engagement, and retention research for Bersin, Deloitte Consulting LLP. Recognized as a thought leader in her areas of expertise, Robin offers more than 20 years of experience, including prior experience in talent strategies consulting and research for Deloitte’s Human Capital practice. Robin led Deloitte’s global Talent 2020 longitudinal survey series and her work has appeared in several issues of Deloitte Review and in Deloitte’s Global Human Capital Trends reports. She holds a doctoral degree in organizational communication and change, as well as a master’s in communication, from Northwestern University. Robin also has a master’s degree in theology from Northern Seminary and a bachelor of arts from the University of Chicago.