Insights from IMPACT 2018: The Rise of the Social Enterprise

Posted by Bersin insights on April 5, 2018.

Seismic shifts are shaping the new world of work. Organizations are becoming more agile; diversity and inclusion are emerging as a critical part of the conversation at the leadership level; and HR is becoming digital and adopting new cognitive technologies.

But it’s not enough, as organizations face increased pressure from the external environment. They are no longer assessed solely on traditional measures such as financial success. In addition, they face new demands from customers, employees, investors, and communities.

Erica Volini, Human Capital Leader for Deloitte US and Principal in Deloitte Consulting LLP, described at IMPACT 2018 how these conditions are demanding a new kind of “social enterprise” that:

  • Combines revenue growth and profit-making with the need to respect and support its environment and stakeholder network
  • Listens to, invests in, and manages the change that shapes today’s world
  • Has a responsibility to be a good citizen and role model, and promote collaboration

The urgency of this need is clear in the report, 2018 Deloitte Global Human Capital Trends: The rise of the social enterprise,1 released at IMPACT, Bersin’s industry-leading HR research conference. “Trends in the macro environment are putting immense pressure on the organization,” Volini said. “Companies and CEOs are on the front line in a way that they haven’t been before.”

The report showcases the 10 trends, grouped by theme, that exemplify the top priorities for the social enterprise.

2018 Deloitte HCM Trends—Overview

Source: Bersin, Deloitte Consulting LLP, 2018.

“Leadership has no choice but to take responsibility for some of these issues and figure out what we can do,” said Josh Bersin, Principal and Founder, Bersin, Deloitte Consulting LLP. “It’s an employee experience issue, it’s a customer issue, and we’re all feeling it.”

With survey responses from more than 11,000 HR and business leaders, the 2018 Trends report is the largest ever and comprises the biggest longitudinal study on human capital. To learn more, visit the HC Trends app,2 available on mobile, tablet, or desktop. It features new ways to interact with survey data, video stories from leading companies, and a calendar of events to engage with Trends report authors and Human Capital leaders.

Keep up with the conversation! Check back with the Bersin blog for more Insights from IMPACT 2018.

1 For more information on this report, please visit:


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